Palm Bay, FL · Available for opportunities
Operations leader and systems builder with 20+ years running enterprise operations while building the reporting infrastructure, automation tools, and data systems that drove performance.
My background combines genuine people leadership with technical depth in automation and data systems. I've managed 300+ person workforces across complex multi-client environments while simultaneously building the reporting frameworks, Python tools, and AI-powered applications that made those operations actually run.
After nearly 30 years in operations at GMRS, I moved into identity and access management for enterprise K-12 — where I immediately started building a suite of tools to handle the things that were being done manually.
That's the throughline: wherever I see manual work that should be automated, I build the thing. The tools in this portfolio are the evidence.
Nearly 30 years running enterprise call center operations — 300+ employees, dozens of concurrent research projects, full HR authority.
Python GUIs, Streamlit apps, Claude API integrations, n8n pipelines, Excel frameworks — built to solve real problems, not to demonstrate skills.
Customer Success Engineer at Identity Automation (Jamf) — K-12 identity lifecycle, Active Directory, Google Workspace, RapidIdentity.
Built and shipped AfterGas to the Google Play Store. Real users, Pro subscription tier, live community data, no account required.
321.961.1345 · josh.lee.maynard@gmail.com · Eastern Florida State College
Tools, systems, pipelines, and a published app — most replacing manual workflows that shouldn't have existed in the first place.
ANDROID APP · GOOGLE PLAY STORE
Gig workers know what they earned. AfterGas shows what they kept — after real fuel costs, per mile, per platform, per hour. Real MPG from the US Dept. of Energy, IRS deduction tracking, a real-time "Worth It?" offer evaluator, platform comparison charts, and a PDF tax report.
Three connected tools covering the full K-12 identity platform implementation lifecycle — Python audit generator, browser-based district tracker with DVR delta tracking, and a Claude API configuration validator used live on client calls. Each tool feeds the next.
Python/Tkinter desktop GUI for transforming structured operational files via configurable conditional rules before system ingestion. Replaced entirely manual data preparation workflows.
Python GUI that merges datasets from multiple disparate sources into a unified structure for reporting and analysis — eliminating manual consolidation across operational data systems.
Merges and standardizes disposition-level data from multiple sources into a unified reporting dataset — replacing manual consolidation and significantly improving data consistency.
Streamlit web app (v5.1) enabling non-technical admins to configure, audit, and export identity platform group rules across Active Directory and Google Workspace — eliminating manual reconciliation entirely.
Automated pipeline pulling from three live job APIs, merging and deduplicating records, normalizing structure, and upserting into Airtable — with full audit, normalization, and dedupe reporting.
Multi-shift Excel forecasting model projecting staffing and workload demand from historical trends — one of three financial frameworks built for a 300+ employee operation's executive decision-making.
Scalable reporting system consolidating multi-source operational, staffing, and performance data — tracking 50+ metrics per shift with auto-calculated KPIs across all active campaigns.
Financial operations dashboard with KPI frameworks for authorization rates, failure rates, and processing performance — with trend analysis visualizations designed at production reporting standards.
Pre-field cost estimation and post-field profitability analysis — a CPI calculator combined with a multi-study financial ledger tracking true operational cost against client billing across concurrent engagements.
Salesforce reporting solutions monitoring support operations, tracking performance metrics, and analyzing customer trends — designed for cross-functional stakeholders with focus on data integrity and usability.
54-slide collaborative Salesforce Admin Sprint covering the full admin curriculum: Config & Setup, Object Manager, Lightning App Builder, Sales & Service Cloud, Data Analytics, and Workflow Automation. Co-authored with a team of 8.
Three tools. One workflow. Full implementation lifecycle coverage.
Implementing an identity platform across a K-12 district involves three distinct phases. First, the district's data across Active Directory, Infinite Campus, and Munis needs auditing for errors that block provisioning. Second, those errors need tracking through remediation across weeks of back-and-forth with district IT — often across multiple districts simultaneously. Third, the configuration must be validated before go-live. Without dedicated tools, all three phases rely on manual spreadsheet work and email threads.
Three connected tools, each handling a distinct phase and feeding the next.
Ingests CSV exports from Active Directory, Infinite Campus, and Munis. Auto-detects status field format, sorts by active/inactive/unknown, and produces a formatted Excel workbook. Each sheet gets a color-coded remediation dashboard mapped from six error types: orphaned AD staff, orphaned AD students, duplicate staff/student IDs, IC students not found in AD, and Munis staff not found in AD. Output feeds directly into Tool 2.
Browser-based dashboard for tracking multiple districts simultaneously. Each record includes phase status (Kickoff → Active Remediation → UAT Ready → Stalled), a nine-item issue checklist with per-issue notes, meeting log, OU and group mapping notes, and a DVR run history. The DVR tab parses the Audit Generator output automatically, stores counts, and shows week-over-week delta comparisons (▲ +12, ▼ -31) so you can see at a glance whether remediation is working. Full JSON export/import for portability.
Claude-powered configuration review tool for validating the district's OU Placement and Dynamic Group Mapping sheets before go-live. Paste the configuration, click validate, and get a scored report with prioritized issues, expandable What/Why/Fix detail, pass/fail checklists, and a one-click copy for client documentation — all in seconds. Designed to be used live on client calls.



Desktop GUI for configurable conditional transformation of structured operational files.
A Python-based desktop utility that transforms structured data files based on configurable rule sets. Users define conditional transformation rules and apply them to operational datasets through a graphical interface — no command line required.
Transforming structured operational files where specific column values must be updated based on defined conditions before ingestion into another system. Built to eliminate repetitive manual file modification and reduce pre-ingestion data preparation errors that accumulated across the operational cycle at GMRS.

GUI tool for merging disparate datasets into a unified structure for reporting and analysis.
Built to merge datasets from multiple sources into a unified structure suitable for reporting and analysis — eliminating manual consolidation work that was error-prone and time-consuming across GMRS's multi-project environment.
Operational data at GMRS originated from multiple separate systems and file formats. Combining them for reporting required manual work that introduced inconsistencies and consumed significant staff time every cycle. This tool codified the merge logic and made it repeatable and auditable.

Merges and standardizes disposition data from multiple sources into a unified reporting dataset.
Merges and standardizes disposition-level data from multiple sources into a unified reporting dataset. Replaced manual consolidation processes, reducing errors and significantly improving data consistency for operational reporting and analysis across GMRS research campaign lifecycles.

Streamlit v5.1 — non-technical admin interface for group rule configuration, audit, and export.
A Streamlit web application enabling non-technical administrators to configure, audit, and export identity platform dynamic group mapping rules across Active Directory and Google Workspace — without touching raw configuration files or requiring technical knowledge of the underlying systems.
Manual reconciliation of group mapping rules that required technical staff to directly inspect and compare configurations across systems. The engine made this accessible to implementation managers and reduced reconciliation from hours to minutes.

Fully automated multi-source job data pipeline — built to solve a real problem during an active job search.
Remote job listings are scattered across dozens of platforms with inconsistent formatting, duplicate postings, and no unified view. Manually tracking and comparing listings across sources is time-consuming and error-prone — exactly the kind of problem that should be automated.


Multi-shift staffing and workload forecasting — built for a 300+ employee operation.
An Excel-based forecasting model projecting staffing requirements and workload demand across multiple shifts based on historical trends. Built for a 300+ employee, multi-project call center operation where accurate staffing projection directly affected production capacity and client deliverable timelines.
One component of a three-part financial operations suite — alongside the CPI Calculator and Multi-Study Profitability Tracker — that together served as the central financial intelligence layer for GMRS executive decision-making.

50+ metrics per shift, auto-calculated KPIs, single source of truth across a 30-year operation.
A scalable reporting and analytics framework consolidating multi-source operational, staffing, and performance data into a single source of truth. Designed to track 50+ metrics per shift across campaign lifecycles with auto-calculated KPIs and a structured data entry architecture — replacing informal, inconsistent reporting practices across all active research campaigns at GMRS.
Informal, ad-hoc shift reporting that varied by supervisor and couldn't be reliably aggregated or audited. The framework standardized what was captured, how it was captured, and how it connected to downstream financial and billing systems.

Financial operations dashboard demonstrating production-level KPI reporting and trend analysis.
A financial operations dashboard built using simulated transaction data to replicate real-world reporting scenarios. Developed KPI frameworks for authorization rates, failure rates, and processing performance, with visualizations for trend analysis and operational monitoring.
Built to demonstrate clean data structure, reporting accuracy, and actionable insights at a production level — not a toy example, but a genuine template for the kind of financial reporting used to monitor transaction processing operations. Emphasized structural clarity and reproducibility.




Pre-field cost estimation + post-field profitability analysis across concurrent research studies.
A two-component financial toolkit for research study management: a pre-field cost estimator projecting the cost-per-interview before a study begins, and a post-field profitability tracker comparing true operational cost against client billing across all concurrent studies.
In a multi-client call center running dozens of concurrent research studies, billing accuracy and profitability visibility were critical. Without systematic tracking, individual study margins were invisible until invoicing — by which point it was too late to course-correct. This toolkit brought real-time financial visibility to every active study.


Certified Salesforce Associate — reporting solutions for support operations and customer analytics.
Salesforce reporting solutions designed and maintained to monitor support operations, track key performance metrics, and analyze customer trends at Identity Automation — built for cross-functional stakeholders with focus on data integrity, report accuracy, and usability.
A Clicked project demonstrating end-to-end Salesforce dashboard design: requirements gathering from a stakeholder interview, custom object + field creation, mock data import via the Data Import Wizard, report building, and final dashboard delivery on desktop and mobile.



54-slide collaborative project covering the full Salesforce Admin curriculum — co-authored with a team of 8.
A 54-slide collaborative Salesforce Admin Sprint project completed through Clicked, covering the full Salesforce Admin curriculum across seven task sets: Configuration & Setup, Object Manager & Lightning App Builder, Sales & Service Cloud, Data Analytics Management & Productivity, and Workflow & Process Automation.
A 54-slide collaborative Salesforce Admin Sprint project covering the full admin curriculum: Configuration & Setup, Object Manager & Lightning App Builder, Sales & Service, Data Analytics Management, Workflow & Process Automation, and more. Authored by a team of 8 including Josh Maynard.





From managing a 300-person call center to building K-12 identity management tools — with all the data systems in between.
The unusual combination: genuine people leadership depth plus real technical capability in Python, AI tooling, workflow automation, and SaaS platforms.
20+ years of operations leadership combined with genuine technical depth in automation, AI tooling, and data systems.
Operations leader and systems analyst with 20+ years running enterprise-level, multi-client call center operations — managing workforces of 300+ across dozens of concurrent research projects — while simultaneously building the reporting infrastructure, automation tools, and data systems that drove performance. Combines genuine people leadership experience with rare technical depth in Python automation, AI-powered tooling, and SaaS platform operations. Currently applying that combined skillset in identity and access management for enterprise K-12 environments.
Workforce management · Supervisor development · Hiring · Performance reviews · Corrective action
KPI & SLA tracking · Multi-source data integration · Process improvement · Root cause analysis · Forecasting
Python · Tkinter · Pandas · Streamlit · Claude API · n8n · Airtable · Android development
Salesforce CRM · Google Workspace · Active Directory · SaaS identity platforms · Paychex · ADP
Salesforce Certified Associate · RapidIdentity Platform Training (Identity Automation)
General Studies Coursework — Eastern Florida State College
Whether you're exploring a role, have a project in mind, or just want to connect — I'd love to hear from you.
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