Palm Bay, FL · Available for opportunities

Joshua Lee
Maynard.

Operations leader and systems builder with 20+ years running enterprise operations while building the reporting infrastructure, automation tools, and data systems that drove performance.

Operations Leadership Data Systems & Automation Python · Streamlit · Claude API n8n · Airtable AfterGas — Submitting to Play Store
20+Years in Operations
300+Workforce Managed
Problems Automated

I build practical tools that solve real operational problems.

My background combines genuine people leadership with technical depth in automation and data systems. I've managed 300+ person workforces across complex multi-client environments while simultaneously building the reporting frameworks, Python tools, and AI-powered applications that made those operations actually run.

After nearly 30 years in operations at GMRS, I moved into identity and access management for enterprise K-12 — where I immediately started building a suite of tools to handle the things that were being done manually.

That's the throughline: wherever I see manual work that should be automated, I build the thing. The tools in this portfolio are the evidence.

Get in Touch
🏗️
Operations at Scale

Nearly 30 years running enterprise call center operations — 300+ employees, dozens of concurrent research projects, full HR authority.

🛠️
Tool Builder

Python GUIs, Streamlit apps, Claude API integrations, n8n pipelines, Excel frameworks — built to solve real problems, not to demonstrate skills.

🔐
Identity & SaaS Platforms

Customer Success Engineer at Identity Automation (Jamf) — K-12 identity lifecycle, Active Directory, Google Workspace, RapidIdentity.

Published App Developer

Built and shipped AfterGas to the Google Play Store. Real users, Pro subscription tier, live community data, no account required.

📍
Palm Bay, FL

321.961.1345 · josh.lee.maynard@gmail.com · Eastern Florida State College

Built to Solve Real Problems.

Tools, systems, pipelines, and a published app — most replacing manual workflows that shouldn't have existed in the first place.

🔐

Identity Implementation Toolchain

Three connected tools covering the full K-12 identity platform implementation lifecycle — Python audit generator, browser-based district tracker with DVR delta tracking, and a Claude API configuration validator used live on client calls. Each tool feeds the next.

PythonClaude APIVanilla JSActive DirectoryGoogle Workspace3 tools · 1 workflow
🗃️

Operational Data Transformer

Python/Tkinter desktop GUI for transforming structured operational files via configurable conditional rules before system ingestion. Replaced entirely manual data preparation workflows.

PythonTkinterPandas
🔗

Multi-Source Dataset Combiner

Python GUI that merges datasets from multiple disparate sources into a unified structure for reporting and analysis — eliminating manual consolidation across operational data systems.

PythonTkinterPandas
⚙️

Disposition Merge Automation Tool

Merges and standardizes disposition-level data from multiple sources into a unified reporting dataset — replacing manual consolidation and significantly improving data consistency.

PythonAutomationopenpyxl
🔁

Dynamic Group Mapping Engine

Streamlit web app (v5.1) enabling non-technical admins to configure, audit, and export identity platform group rules across Active Directory and Google Workspace — eliminating manual reconciliation entirely.

StreamlitActive DirectoryGoogle Workspace
🔄

N8N/Airtable Job Aggregation Pipeline

Automated pipeline pulling from three live job APIs, merging and deduplicating records, normalizing structure, and upserting into Airtable — with full audit, normalization, and dedupe reporting.

n8nAirtableAPI Integration
📊

Operational Forecasting Model

Multi-shift Excel forecasting model projecting staffing and workload demand from historical trends — one of three financial frameworks built for a 300+ employee operation's executive decision-making.

ExcelPivot ArchitectureForecasting
📋

Operational Reporting & Analytics Framework

Scalable reporting system consolidating multi-source operational, staffing, and performance data — tracking 50+ metrics per shift with auto-calculated KPIs across all active campaigns.

ExcelKPI Automation50+ Metrics/Shift
💳

Transaction Performance Dashboard

Financial operations dashboard with KPI frameworks for authorization rates, failure rates, and processing performance — with trend analysis visualizations designed at production reporting standards.

ExcelDashboardFinancial KPIs
💰

Financial Operations & Profitability Toolkit

Pre-field cost estimation and post-field profitability analysis — a CPI calculator combined with a multi-study financial ledger tracking true operational cost against client billing across concurrent engagements.

ExcelCPI AnalysisMulti-Study Ledger
☁️

Salesforce Reporting & CRM Projects

Salesforce reporting solutions monitoring support operations, tracking performance metrics, and analyzing customer trends — designed for cross-functional stakeholders with focus on data integrity and usability.

SalesforceCRM ReportingCertified Associate
📄

Salesforce Admin Sprint — Clicked Team Project

54-slide collaborative Salesforce Admin Sprint covering the full admin curriculum: Config & Setup, Object Manager, Lightning App Builder, Sales & Service Cloud, Data Analytics, and Workflow Automation. Co-authored with a team of 8.

SalesforceAdmin CurriculumClicked Sprint

Identity Implementation Toolchain

Three tools. One workflow. Full implementation lifecycle coverage.

PythonClaude APIVanilla JSlocalStorageActive DirectoryGoogle WorkspaceUsed on live client calls

The Problem

Implementing an identity platform across a K-12 district involves three distinct phases. First, the district's data across Active Directory, Infinite Campus, and Munis needs auditing for errors that block provisioning. Second, those errors need tracking through remediation across weeks of back-and-forth with district IT — often across multiple districts simultaneously. Third, the configuration must be validated before go-live. Without dedicated tools, all three phases rely on manual spreadsheet work and email threads.

The Solution

Three connected tools, each handling a distinct phase and feeding the next.

Tool 1 — Python

Identity Reconciliation Audit Generator

Ingests CSV exports from Active Directory, Infinite Campus, and Munis. Auto-detects status field format, sorts by active/inactive/unknown, and produces a formatted Excel workbook. Each sheet gets a color-coded remediation dashboard mapped from six error types: orphaned AD staff, orphaned AD students, duplicate staff/student IDs, IC students not found in AD, and Munis staff not found in AD. Output feeds directly into Tool 2.

Tool 2 — Browser App (Vanilla JS + localStorage)

District Implementation Tracker

Browser-based dashboard for tracking multiple districts simultaneously. Each record includes phase status (Kickoff → Active Remediation → UAT Ready → Stalled), a nine-item issue checklist with per-issue notes, meeting log, OU and group mapping notes, and a DVR run history. The DVR tab parses the Audit Generator output automatically, stores counts, and shows week-over-week delta comparisons (▲ +12, ▼ -31) so you can see at a glance whether remediation is working. Full JSON export/import for portability.

Tool 3 — Claude API

OU & Group Mapping Validator

Claude-powered configuration review tool for validating the district's OU Placement and Dynamic Group Mapping sheets before go-live. Paste the configuration, click validate, and get a scored report with prioritized issues, expandable What/Why/Fix detail, pass/fail checklists, and a one-click copy for client documentation — all in seconds. Designed to be used live on client calls.

How they connect: Audit Generator produces the data → District Tracker logs it and tracks remediation week over week → Mapping Validator confirms configuration is correct before go-live. A district moves through all three tools as they progress through implementation.

What It Demonstrates

  • End-to-end systems thinking — three tools designed as a connected workflow
  • Full-stack breadth: Python data processing, vanilla JS browser app with localStorage persistence, Claude API-powered validation tool
  • Deep K-12 identity domain expertise: provisioning workflows, source system reconciliation, OU configuration, dynamic group management
  • Designing for real users under real constraints — used live on client calls, built to handle messy real-world data

Screenshots

Tool 1 — Identity Reconciliation Audit Generator output in Excel
Tool 1 — Audit Generator · Excel output with color-coded remediation dashboards
Tool 2 — District Implementation Tracker
Tool 2 — District Tracker · multi-district remediation tracking with DVR delta history
Tool 3 — OU & Group Mapping Validator
Tool 3 — Mapping Validator · Claude API-powered scored configuration review
© 2026 Joshua Lee Maynard

Operational Data Transformer

Desktop GUI for configurable conditional transformation of structured operational files.

PythonTkinterPandas

Overview

A Python-based desktop utility that transforms structured data files based on configurable rule sets. Users define conditional transformation rules and apply them to operational datasets through a graphical interface — no command line required.

Use Case

Transforming structured operational files where specific column values must be updated based on defined conditions before ingestion into another system. Built to eliminate repetitive manual file modification and reduce pre-ingestion data preparation errors that accumulated across the operational cycle at GMRS.

What It Demonstrates

  • Translating a repetitive manual workflow into a reusable, configurable tool
  • Python GUI development with Tkinter for non-technical end users
  • Data transformation logic using Pandas applied to real operational file structures

Screenshot

Operational Data Transformer GUI
File Transformer GUI — configurable rule blocks, source/destination column mapping
© 2026 Joshua Lee Maynard

Multi-Source Dataset Combiner

GUI tool for merging disparate datasets into a unified structure for reporting and analysis.

PythonTkinterPandas

Overview

Built to merge datasets from multiple sources into a unified structure suitable for reporting and analysis — eliminating manual consolidation work that was error-prone and time-consuming across GMRS's multi-project environment.

The Problem It Solved

Operational data at GMRS originated from multiple separate systems and file formats. Combining them for reporting required manual work that introduced inconsistencies and consumed significant staff time every cycle. This tool codified the merge logic and made it repeatable and auditable.

What It Demonstrates

  • Multi-source data pipeline design — normalizing and merging sources correctly, not just reading files
  • Turning a manual, error-prone process into a reliable, repeatable tool
  • Python/Pandas data engineering applied to real operational workflows

Screenshot

Spreadsheet Combiner GUI
Spreadsheet Combiner — multi-file selection, header mapping, 1,847 rows combined across 5 sources
© 2026 Joshua Lee Maynard

Disposition Merge Automation Tool

Merges and standardizes disposition data from multiple sources into a unified reporting dataset.

PythonAutomationopenpyxl

Overview

Merges and standardizes disposition-level data from multiple sources into a unified reporting dataset. Replaced manual consolidation processes, reducing errors and significantly improving data consistency for operational reporting and analysis across GMRS research campaign lifecycles.

What It Demonstrates

  • Applied automation to a high-frequency, error-prone operational task
  • Data standardization logic across inconsistent source formats
  • Python/openpyxl for structured Excel output generation

Screenshot

DispoMerge tool GUI and log output
DispoMerge — GUI with log output showing 4,812 records processed, 421 duplicates removed, 3,200 merged and saved
© 2026 Joshua Lee Maynard

Dynamic Group Mapping Engine

Streamlit v5.1 — non-technical admin interface for group rule configuration, audit, and export.

StreamlitActive DirectoryGoogle WorkspaceUsed in production

Overview

A Streamlit web application enabling non-technical administrators to configure, audit, and export identity platform dynamic group mapping rules across Active Directory and Google Workspace — without touching raw configuration files or requiring technical knowledge of the underlying systems.

What It Replaced

Manual reconciliation of group mapping rules that required technical staff to directly inspect and compare configurations across systems. The engine made this accessible to implementation managers and reduced reconciliation from hours to minutes.

What It Demonstrates

  • Streamlit application design for non-technical end users in a production environment
  • Deep knowledge of identity platform group rule architecture
  • Building tools that increase operational capacity without adding technical headcount

Screenshot

Dynamic Group Mapping Engine — District Logic Engine v5.1
District Logic Engine v5.1 — Seattle_Unified, 847 groups loaded · 612 synced, 143 AD Only, 67 Google Only, 25 Missing
© 2026 Joshua Lee Maynard

N8N/Airtable Job Aggregation Pipeline

Fully automated multi-source job data pipeline — built to solve a real problem during an active job search.

n8nAirtableRemoteOK APIWe Work Remotely RSSRemotive API

The Problem

Remote job listings are scattered across dozens of platforms with inconsistent formatting, duplicate postings, and no unified view. Manually tracking and comparing listings across sources is time-consuming and error-prone — exactly the kind of problem that should be automated.

What It Does

  • Pulls live data from RemoteOK API, We Work Remotely RSS, and Remotive API simultaneously
  • Merges all records into a unified stream and deduplicates across sources
  • Normalizes data structure and field values across sources with inconsistent schemas
  • Routes records into Master Table and Daily Feed views in Airtable via upsert
  • Generates audit, normalization, dedupe, and combo reports for pipeline visibility

What It Demonstrates

  • Practical workflow automation using n8n node-based architecture
  • Multi-source data ingestion, transformation, and normalization across inconsistent APIs
  • Real-world application — built to solve an actual operational problem, not as a demonstration

Screenshots

n8n workflow canvas
n8n workflow canvas — three parallel API ingestion paths merging into dedupe, normalization, and Airtable upsert
Airtable output — normalized job listings
Airtable output — normalized job listings from RemoteOK, We Work Remotely, and Remotive
© 2026 Joshua Lee Maynard

Operational Forecasting Model

Multi-shift staffing and workload forecasting — built for a 300+ employee operation.

ExcelPivot ArchitectureMulti-ShiftForecasting

Overview

An Excel-based forecasting model projecting staffing requirements and workload demand across multiple shifts based on historical trends. Built for a 300+ employee, multi-project call center operation where accurate staffing projection directly affected production capacity and client deliverable timelines.

Part of a Broader Financial Framework

One component of a three-part financial operations suite — alongside the CPI Calculator and Multi-Study Profitability Tracker — that together served as the central financial intelligence layer for GMRS executive decision-making.

What It Demonstrates

  • Applied Excel modeling for operational forecasting in a complex, dynamic environment
  • Understanding of how staffing projections connect to production outcomes and financial results
  • Building systems that translate raw operational data into decision-ready outputs

Screenshot

Operational Forecasting Model — Notes, Entry & Results, Calculation Engine tabs
Forecasting Model — Notes tab, manual entry with 5-shift projection results, and auto-calculation engine
© 2026 Joshua Lee Maynard

Operational Reporting & Analytics Framework

50+ metrics per shift, auto-calculated KPIs, single source of truth across a 30-year operation.

Excel50+ Metrics/ShiftKPI AutomationMulti-Campaign

Overview

A scalable reporting and analytics framework consolidating multi-source operational, staffing, and performance data into a single source of truth. Designed to track 50+ metrics per shift across campaign lifecycles with auto-calculated KPIs and a structured data entry architecture — replacing informal, inconsistent reporting practices across all active research campaigns at GMRS.

What It Replaced

Informal, ad-hoc shift reporting that varied by supervisor and couldn't be reliably aggregated or audited. The framework standardized what was captured, how it was captured, and how it connected to downstream financial and billing systems.

What It Demonstrates

  • Systems thinking at the operational level — connecting shift-level data to executive-level visibility
  • Excel architecture for structured data entry that maintains integrity at scale
  • Reporting design that serves multiple stakeholders: floor supervisors, operations management, and executive leadership

Screenshot

Operational Reporting Framework — raw supervisor input to clean KPI summary
Raw supervisor shift input (left) → auto-calculated KPI summary report (right) · Study X0014, Banking Customer Communications
© 2026 Joshua Lee Maynard

Transaction Performance Dashboard & Reporting Model

Financial operations dashboard demonstrating production-level KPI reporting and trend analysis.

ExcelDashboardAuthorization RatesTrend Analysis

Overview

A financial operations dashboard built using simulated transaction data to replicate real-world reporting scenarios. Developed KPI frameworks for authorization rates, failure rates, and processing performance, with visualizations for trend analysis and operational monitoring.

Design Intent

Built to demonstrate clean data structure, reporting accuracy, and actionable insights at a production level — not a toy example, but a genuine template for the kind of financial reporting used to monitor transaction processing operations. Emphasized structural clarity and reproducibility.

What It Demonstrates

  • Financial KPI framework design: authorization rates, failure rates, processing performance
  • Dashboard layout and visualization design for operational decision-making
  • Clean data architecture that supports reliable, reproducible reporting

Screenshots

Raw transaction data CSV
Source data — raw transaction CSV with TransactionID, Status, Amount, PaymentMethod, CardType, AuthTimeMs
Structured transaction table with KPI sidebar
Structured table — 60% auth rate, 20% failure rate, 213ms avg processing time
Pivot table analysis
Pivot analysis — processing time by status, volume by date, channel, and outcome
Charts and narrative commentary dashboard
Dashboard — transaction by status, avg processing time, payment method breakdown, daily volume with narrative commentary
© 2026 Joshua Lee Maynard

Financial Operations & Profitability Toolkit

Pre-field cost estimation + post-field profitability analysis across concurrent research studies.

ExcelCPI AnalysisMulti-Study LedgerBilling Accuracy

Overview

A two-component financial toolkit for research study management: a pre-field cost estimator projecting the cost-per-interview before a study begins, and a post-field profitability tracker comparing true operational cost against client billing across all concurrent studies.

Why It Mattered

In a multi-client call center running dozens of concurrent research studies, billing accuracy and profitability visibility were critical. Without systematic tracking, individual study margins were invisible until invoicing — by which point it was too late to course-correct. This toolkit brought real-time financial visibility to every active study.

What It Demonstrates

  • Financial modeling applied to operational research environments
  • Pre-field / post-field analytical framework design
  • Multi-study ledger architecture that scales across concurrent client engagements
  • Understanding of how operational decisions connect directly to financial outcomes

Screenshots

CPI Calculator — pre-field vs actual comparison
CPI Calculator — Study X0001, CNO Financial · $45 bid vs $15.17 actual CPI, incidence rate +20% above estimate
Profit Evaluator — 12-study summary ledger
Profit Evaluator — 12 studies, $27,895 cost, $158,420 billed, +$130,133 net · 11 profitable, 1 at loss
© 2026 Joshua Lee Maynard

Salesforce Reporting & CRM Projects

Certified Salesforce Associate — reporting solutions for support operations and customer analytics.

SalesforceCRM ReportingCertified AssociateData Integrity

Overview

Salesforce reporting solutions designed and maintained to monitor support operations, track key performance metrics, and analyze customer trends at Identity Automation — built for cross-functional stakeholders with focus on data integrity, report accuracy, and usability.

Key Applications

  • Built reporting to track adoption trends across the K-12 customer portfolio
  • Monitored support activity and operational risk indicators by customer and district
  • Designed dashboards supporting cross-functional visibility for CSE, TAM, and leadership teams
  • Maintained data integrity across CRM records tied to active implementations
Salesforce Certified Associate — CRM reporting, data management & operational usage

Project Walkthrough — "Designing Dashboard Mockups as a Salesforce Professional"

A Clicked project demonstrating end-to-end Salesforce dashboard design: requirements gathering from a stakeholder interview, custom object + field creation, mock data import via the Data Import Wizard, report building, and final dashboard delivery on desktop and mobile.

Salesforce Dashboard Mockups — title slide
Project overview — Designing Dashboard Mockups as a Salesforce Professional
Step 5 — Create the Reports in Salesforce
Step 5 — Report creation · MDF custom objects available for report type selection
Step 7 — Final dashboard on desktop and mobile
Step 7 — Dreamforce Registration Dashboard · desktop and mobile views · Real-Time Activities, Attendee Behavior, Two-Way Comms, Automated Tasks, Compliance
© 2026 Joshua Lee Maynard

Salesforce Admin Sprint — Team 15

54-slide collaborative project covering the full Salesforce Admin curriculum — co-authored with a team of 8.

SalesforceClicked SprintAdmin Curriculum54 slidesTeam of 8

Overview

A 54-slide collaborative Salesforce Admin Sprint project completed through Clicked, covering the full Salesforce Admin curriculum across seven task sets: Configuration & Setup, Object Manager & Lightning App Builder, Sales & Service Cloud, Data Analytics Management & Productivity, and Workflow & Process Automation.

What It Shows

  • End-to-end Salesforce admin competency across the full curriculum
  • Ability to structure and present technical work clearly for a professional audience
  • Collaborative project execution across a team of 8 contributors
  • Canva-produced presentation demonstrating visual communication alongside technical content

Project Walkthrough — Clicked Admin Sprint · Team 15

A 54-slide collaborative Salesforce Admin Sprint project covering the full admin curriculum: Configuration & Setup, Object Manager & Lightning App Builder, Sales & Service, Data Analytics Management, Workflow & Process Automation, and more. Authored by a team of 8 including Josh Maynard.

Team 15 — Clicked Admin Sprint cover
Project cover — Team 15, Clicked Admin Sprint
Project elements overview
Project elements — 7 task sets covering full Salesforce Admin curriculum
Mid-project slide
Configuration & Setup section
Data analytics section
Data Analytics Management section
Workflow automation section
Workflow & Process Automation section
© 2026 Joshua Lee Maynard

30 Years of Getting Things Done.

From managing a 300-person call center to building K-12 identity management tools — with all the data systems in between.

2024 – Present
Customer Success Engineer
Identity Automation (a Jamf Company)
  • Diagnose and resolve identity provisioning failures and data integrity issues across enterprise K-12 environments — improving account lifecycle reliability for district-wide SaaS and directory deployments
  • Built an AI-powered configuration validator (Claude API) used live on client calls to surface misconfigurations in real time — reducing escalation time and improving first-call resolution rates
  • Designed and deployed a Streamlit-based Dynamic Group Mapping Engine (v5.1) enabling non-technical administrators to configure, audit, and export identity platform group rules — eliminating manual reconciliation workflows entirely
  • Created technical documentation and repeatable troubleshooting frameworks that standardized issue resolution and reduced onboarding friction across new district deployments
  • Built Salesforce-based reporting to track adoption trends, support activity, and operational risk indicators across the customer portfolio
2024 – 2025
Technical Account Manager
Identity Automation (a Jamf Company)
  • Guided enterprise K-12 customers through structured data remediation strategies across directory services, SaaS platforms, and authentication policy configuration
  • Partnered with cross-functional stakeholders to improve data quality, workflow reliability, and implementation consistency
  • Documented best practices that reduced time-to-value for new district deployments
1995 – 2024
Operations & Data Systems Manager
Global Marketing Research Services, Inc.
  • Directed enterprise-scale, multi-client call center operations across nearly 30 years — 300+ employees across dozens of simultaneous research projects
  • Managed full supervisory structure with direct HR authority: hiring, performance reviews, corrective action plans, supervisor development
  • Translated executive priorities into floor-level execution across staffing, quality, production targets, and client deliverables with competing demands
  • Built a multi-shift operational forecasting model, CPI calculator, and multi-study profitability tracker in Excel — supporting executive decision-making, billing accuracy, and financial planning
  • Designed a full operational incidence reporting framework tracking 50+ metrics per shift with auto-calculated KPIs — replaced informal reporting across all active campaigns
  • Developed Python-based tools including a flat-file transformation GUI (Tkinter), multi-source dataset combiner, and disposition merge automation — replacing entirely manual data preparation workflows
2007 – 2013
Payroll & Administrative Analyst (Concurrent)
Global Marketing Research Services, Inc.
  • Managed end-to-end payroll processing and reporting using Paychex and ADP across a large multi-employee workforce
  • Investigated and resolved payroll discrepancies; maintained strict confidentiality of sensitive employee and financial data
  • Produced operational reports for internal leadership while managing full payroll cycle accuracy at scale

Where Operations Meets Engineering.

The unusual combination: genuine people leadership depth plus real technical capability in Python, AI tooling, workflow automation, and SaaS platforms.

👥

People & Operations Leadership

  • Workforce management (300+)
  • Supervisor development & coaching
  • Hiring & performance reviews
  • Corrective action administration
  • Call center operations
  • Capacity planning & scheduling
  • Escalation resolution
📈

Data, Reporting & Analytics

  • KPI & SLA tracking
  • Multi-source data integration
  • Operational forecasting
  • Excel modeling & pivot architecture
  • Financial performance frameworks
  • CPI analysis
  • Stakeholder & executive reporting
🛠️

Tool Building & Automation

  • Python (Tkinter, Pandas, openpyxl)
  • Streamlit web app development
  • AI-powered tooling (Claude API)
  • n8n workflow automation
  • Android app development
  • Multi-source pipeline integration
  • Flat-file data transformation
🔐

Identity & SaaS Platforms

  • Identity lifecycle management
  • Active Directory administration
  • Google Workspace
  • SaaS platform configuration
  • Authentication policy
  • Data remediation strategies
  • Account provisioning workflows
☁️

CRM & Business Systems

  • Salesforce CRM (Certified Associate)
  • Salesforce reporting & dashboards
  • Customer portfolio tracking
  • Payroll systems (Paychex, ADP)
  • Airtable database design
  • Technical documentation
  • Cross-functional coordination
🧠

Process & Problem Solving

  • Root cause analysis
  • Process improvement
  • Data validation & quality
  • Requirements-to-production translation
  • AI tool integration
  • Troubleshooting framework design
  • Structured issue resolution
Microsoft ExcelPythonTkinterPandasopenpyxlStreamlitClaude APIn8nAirtableSalesforce CRMGoogle WorkspaceActive DirectoryPaychexADPAndroid SDKFoxProCanvaPhotoshopWordPress
Salesforce
Salesforce Certified Associate
CRM reporting, data management & operational usage
Identity Automation
RapidIdentity Platform Training
Identity lifecycle, authentication policies, SaaS integrations

Full Résumé

20+ years of operations leadership combined with genuine technical depth in automation, AI tooling, and data systems.

Josh_Maynard_CORE_Resume-05072026.docxUpdated May 2026
Joshua Lee Maynard
Operations Leader · Data Systems & Automation · SaaS Platforms · People & Performance Management
Professional Summary

Operations leader and systems analyst with 20+ years running enterprise-level, multi-client call center operations — managing workforces of 300+ across dozens of concurrent research projects — while simultaneously building the reporting infrastructure, automation tools, and data systems that drove performance. Combines genuine people leadership experience with rare technical depth in Python automation, AI-powered tooling, and SaaS platform operations. Currently applying that combined skillset in identity and access management for enterprise K-12 environments.

Experience
Customer Success Engineer2024 – Present
Identity Automation (a Jamf Company)
  • Diagnose and resolve identity provisioning failures and data integrity issues across enterprise K-12 environments
  • Built an AI-powered configuration validator (Claude API) used live on client calls — reducing escalation time and improving first-call resolution rates
  • Designed and deployed a Streamlit-based Dynamic Group Mapping Engine (v5.1) across Active Directory and Google Workspace — eliminating manual reconciliation workflows entirely
  • Created technical documentation and repeatable troubleshooting frameworks that standardized issue resolution
  • Built Salesforce-based reporting to track adoption trends, support activity, and operational risk indicators
Technical Account Manager2024 – 2025
Identity Automation (a Jamf Company)
  • Guided enterprise K-12 customers through structured data remediation strategies across directory services and SaaS platforms
  • Partnered with cross-functional stakeholders to improve data quality, workflow reliability, and implementation consistency
Operations & Data Systems Manager1995 – 2024
Global Marketing Research Services, Inc.
  • Directed enterprise-scale, multi-client call center operations — 300+ employees, dozens of simultaneous research projects, nearly 30-year tenure
  • Full supervisory authority: hiring, performance reviews, corrective action, supervisor development
  • Built multi-shift forecasting model, CPI calculator, and multi-study profitability tracker in Excel
  • Designed operational incidence reporting framework tracking 50+ metrics per shift with auto-calculated KPIs
  • Developed Python tools: flat-file transformation GUI (Tkinter), multi-source dataset combiner, disposition merge automation
  • Payroll & Administrative Analyst (concurrent, 2007–2013): end-to-end payroll using Paychex and ADP
Core Competencies

Leadership

Workforce management · Supervisor development · Hiring · Performance reviews · Corrective action

Operations

KPI & SLA tracking · Multi-source data integration · Process improvement · Root cause analysis · Forecasting

Tool Building

Python · Tkinter · Pandas · Streamlit · Claude API · n8n · Airtable · Android development

Platforms

Salesforce CRM · Google Workspace · Active Directory · SaaS identity platforms · Paychex · ADP

Certifications

Salesforce Certified Associate  ·  RapidIdentity Platform Training (Identity Automation)

Education

General Studies Coursework — Eastern Florida State College

Let's Talk.

Whether you're exploring a role, have a project in mind, or just want to connect — I'd love to hear from you.

Send a Message

I'll get back to you within 24 hours.

Or email directly: josh.lee.maynard@gmail.com

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